Warranty
Our warranty covers defects caused by the workmanship of your Orvielle jewellery, starting on the date you receive it.
- Solid gold: 1 year
- Gold vermeil, sterling silver & titanium: 6 months
What is excluded?
Loss, everyday wear (including scratches, tarnish and fading), and damage from improper care, chemicals, water or excessive force are excluded. Repairs or alterations by third parties void this warranty.
How to make a claim
Email support@orvielle.com with your order number, item name, a description of the issue and when it occurred, and clear photos of the whole piece and affected area. Gift recipients can contact us for help.
What happens next?
Accepted claims require the item to be returned for inspection. Once approved, we replace it with the same item if available. If unavailable or discontinued, we provide store credit equal to its original purchase price.
Other conditions
Purchases from other retailers may have different terms; please contact the seller. Promotional or campaign items may be excluded.
This voluntary warranty does not limit your rights under applicable consumer law.