Shipping + Returns

We accept eligible returns and exchanges within 30 days from pick up or delivery.

To be eligible, items must be unworn, unused, undamaged, and returned in their original packaging with all tags, cards, pouches, and accessories where applicable. Items must be in resellable condition.

For hygiene reasons, earrings must be completely unworn and returned in original condition.

Orvielle may decline any return that does not meet these conditions.

Personalized, engraved or monogrammed, custom-made, final sale, gift card, and Jewelry Care Kit items cannot be returned or exchanged — unless they arrive damaged, defective, or incorrect.

Start your return or exchange from your Orvielle account:

1. Sign in to your account.
2. Go to Orders and open the order you would like to return.
3. Click Start a Return on an eligible order.
4. Follow the on-screen instructions to select your items, provide a reason, and submit your request.

Orvielle provides one complimentary return shipping label for eligible returns and size exchanges within the United States and Canada.

Customers outside the United States and Canada are responsible for return shipping costs; a $30 fee is deducted from the refund. Original shipping fees are not refundable.

For damaged, defective or incorrect items, Orvielle covers approved return shipping costs in all eligible shipping destinations.

Once your return is received and inspected, we will notify you whether it has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable, unless the return is due to an Orvielle error or the item arrived damaged, defective, or incorrect.

Please return your item in its original packaging with all tags, cards, pouches, and accessories where applicable. Items should be well protected during shipping and returned in resellable condition.

Please contact us within 7 days of delivery via live chat or at support@orvielle.com. Include your order number and clear photos of the item and packaging so our team can help resolve it quickly.

Please contact support@orvielle.com or live customer support as soon as possible. Orvielle is not responsible for non-Orvielle items mistakenly sent to us, and we cannot guarantee that incorrect items can be located, stored, or returned.